Returns & Exchanges

At En Route Jewelry, we want you to love your new pieces, but if you are not completely satisfied, we offer a 30-day window for returns and exchanges. Please ensure all items remain in their original packaging and unworn condition to qualify for a refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack your jewelry in its original pouch and box to prevent damage during transit, including any promotional materials received.

• 3.
  Ship the Items

  Affix the prepaid shipping label provided via the portal and drop your package off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.